FAQ

Products

  • How do I get my WedderburnOnline equipment serviced after the warranty period?
  • Contact your nearest Wedderburn branch or call 1300 970 111
  • Can I get this equipment installed onsite by Wedderburn?
  • Yes the goods will be delivered directly to you. Once you receive the goods contact your nearest Wedderburn branch or call 1300 970 111.
  • How do I know if I need an NMI (National Measurement Institute) or trade approved scale?
  • Refer to NMI website
  • Stock availability?
  • Stock Availability is intended as a guide only as stock volumes can fluctuate. If an item is stocked, delivery should occur within 3-5 working days.
  • How long is warranty?
  • Standard warranty is 12 months return to base with proof of purchase.

Delivery

  • How long will delivery take?
  • Delivery should be 3-5 days under normal circumstances. Delivery times are estimates only, and regional and remote sites may vary on delivery estimates.
  • Is my item(s) insured during transport?
  • Wedderburn’s standard shipping does not include insurance.
  • Can I track delivery of my purchase?
  • Yes, Wedderburn can provide tracking details for your perusal.
  • Can I pick up my purchase from WOL?
  • Pick up can be made from our Sydney office only if prior arrangements have been made.
  • Does delivery include installation?
  • No, however you can contact your local Wedderburn branch (1300 970 111) tquote on installation
  • Can I purchase and get delivery from outside Australia?
  • Under normal circumstances purchase and delivery is within Australia, however please contact Wedderburn (1300 162 888) for a quote.
  • Are delivery times the same for credit card and EFT payments?
  • EFT (electronic funds transfer) can sometimes take longer tprocess; goods will not be dispatched before the receipt of funds.

Shopping Cart

  • How do I pay for my item(s)?
  • Credit card payments and electronic funds transfer (EFT) can be made through a secure gateway at the checkout page.
  • Can I add an item(s) after purchase?
  • In most cases we will not be able to do this due to fast turnaround times, however we will make every effort try to do so.
  • What currency are prices quoted in?
  • All prices are quoted in Australian Dollars including GST

Returns