We guarantee that when dispatched to you
the goods will be of acceptable quality. In the event that goods are not of
acceptable quality when dispatched by us, you should immediately contact us.
For all household goods (as defined by the
Australian Competition and Consumer Act (ACL), if there is a major failure of
one of our guarantees, you are entitled to a refund or to reject the item and
to get an identical replacement or one of similar value if reasonably available
or to keep the goods and get compensation for the drop in value caused by the
problem. If there is a minor failure we can choose to repair or replace any
item sold by us or to offer you a refund.
For non-household goods we can choose in
our absolute discretion to repair, refund or replace any item sold by us. In
addition to a manufacturer’s warranty (if applicable), we also provide an
express manufacturer’s warranty that goods manufactured by us are free from
defect for 6 months from date of delivery in the case of wrapping machines and
high speed weigh/labelling machines, and in all
other cases, for 1 year from date of delivery.
The express warranty is a Return to Base Warranty, where
the item must be delivered prepaid to our nominated repair centre. We choose whether to
repair or replace, and that is the limit of our liability under this express warranty.
This express warranty sits alongside to and is in addition to the consumer
guarantees which cannot be excluded.
Important Exclusions: Our warranty does not cover: in transit
damage; failure to comply with the original supplier’s or manufacturer’s
warranty; willful abuse or misuse; general wear and tear. This warranty is voided and does not cover any damage caused by the
use of other than genuine original manufacturer’s parts and consumables. This warranty does not cover any products sold 'as is' or used in breach
of manufacturer’s warranty, any damage from cleaning or repair by anyone
without written authorisation from us, any damage
caused by products not used according to product instructions, consequential
damage or incidental damages (except as provided for in the ACL), personal
injury, lost profits, lost savings or other economic damages, loss of use of
the goods, rental or hire use, damage from prolonged exposure to fire or heat,
damage from fraud, intentional acts, war, hostilities, terrorism or vandalism
or acts of God.
For more information refer to our full terms and conditions.